Shipping policy

Shipping Policy

At Mori Fresh, we aim to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, high-volume periods, or supplier delays.

Shipping Times

Estimated delivery times vary depending on your location, carrier availability, and customs processing where applicable.

Most orders are delivered within 7–20 business days, but delivery may take longer in some regions.

Please note that shipping times are estimates and are not guaranteed.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout. Please allow a few days for tracking updates to appear after shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Mori Fresh is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your order is significantly delayed, please contact us with your order number. We will help review the shipment status and work toward a reasonable solution.

Delivered But Not Received

If tracking shows that your order was delivered but you did not receive it, please first check with household members, neighbors, your building/mailroom, and the local carrier.

Mori Fresh is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you in reviewing the issue.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, local taxes, or other charges.

These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise.

Order Changes

If you need to update your shipping address or change an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.

Contact

For shipping questions, please contact us through the contact information provided on our website.